Taking the Long View
Posted on | March 18, 2009 | No Comments
I’ve been working with a label, mastering one of their band’s latest albums. We’re going into a few revisions, and I received this note from the band’s A&R rep:
“Paul,
I wanted to take a moment to thank you for the revisions on the record and your responsiveness to our questions / requests.
As much as the controlling cost is critical to this project, I want to make be sure that we are not taking advantage of your time and the scope of the original estimate. If you feel that we are approaching additional costs, please let me know and I will review our budget.”
I told him not to worry. That I’d rather build long-term business relationships that are positive for both sides than nickel-and-dime him for every revision.
It’s a matter of professional choice, but I think it’s better to go the extra mile. A satisfied client is priceless.
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From Ohm to Om reflects the opinions of mastering engineer Paul Abbott, owner of San Diego's ZenMastering.
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